We are looking for a Guest Services Representative to join our team! Our ideal candidate has a passion for customer service, a positive attitude, and a desire to learn and grow.  

 WHY WORK WITH US?

• Work-Life Balance
• Competitive Pay
• Paid Time Off
• Health Benefits
• Employee Discounts & Perks

 WHAT WILL I BE DOING?

• Provide great hospitality every time by going above and beyond guest expectations
• Greeting guests upon arrival and ensuring they feel welcomed
  
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages and processing guest payments
• Being a source of information to guests on various matters such as transport and restaurant advice
• Processing meal and beverage requests
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests
• Be available on weekends and holidays

Holladay Hospitality Group is an equal opportunity employer. 

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports

• Monitor and maintain inventory of supplies and equipment

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Excellent attention to detail and problem-solving skills

• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Become part of a team that makes you proud! People who work with us have a reason to smile!

We are looking for a motivated Housekeeper with a passion for hospitality to join our team! Our ideal candidate is reliable and organized, has excellent attention to detail, and carries a positive and attitude.

• 401(k) with employer match
• Work-Life Balance
• Flexible Schedule
• Competitive Pay
• Paid Time Off
• Health Benefits
• Employee Discounts & Perks

• Provide great hospitality every time by going above and beyond guest expectations
• Clean and tidy all areas to the standard cleanliness within time limits
  
• Deliver excellent customer service
• Create daily job lists and record all serviced rooms
• Maintain equipment in good condition
• Report on any shortages, damages, or security issues
• Handle reasonable guests’ complaints/requests and inform others when required
• Check stocking levels of all consumables
• Comply with health and safety regulation and act in line with company policies and licensing laws